Terms and Conditions of Website Use

Please read these terms and conditions carefully before using this website. Using the GoodHealthNow.co.uk website indicates that you accept the terms and conditions of use. If you do not accept these terms and conditions please do not use this website. We reserve the right to modify these terms and conditions without notice and we recommend that you should view them each time you visit our website. The use of this website is at your own risk and signifies your agreement to these terms and conditions. They constitute a contract between you and us governing your use of this website. If you are a consumer your statutory rights are not affected by this agreement.

The content on the GoodHealthNow.co.uk site is intended for information, education and general knowledge only; the information contained herein may not be considered as a substitute for professional medical advice or treatment for specific medical conditions and is not intended or designed to diagnose, treat, cure or prevent any disease. Always seek the advice of a doctor or other qualified health care provider with any questions you may have regarding a medical condition. Do not attempt to self-diagnose, disregard or delay in seeking medical advice as a result of information you may have read on GoodHealthNow.co.uk.

DISCLAIMER:
Neither GoodealthNow.co.uk nor any of its directors, employees or other representatives are liable for damages arising out of, or in connection with, the use of the GoodHealthNow.co.uk site. This is a comprehensive limitation of liability that applies to all damages of any kind.

Product specifications are continually changed by manufacturers. We will endeavour to keep product descriptions up to date. However, we are not responsible for inaccuracies relating to product descriptions and/or images.

It is the responsibility of the purchaser to ensure the products purchased are suitable.  No liability can be taken for reactions caused by any supplements or remedies, and no returns are possible once the products have been opened and used.  If you have a medical condition and have not tried a supplement before, please seek advice from your health provider before purchasing.

Order Fulfilment and Processing – General Considerations
Our Company policy is to send your order as soon as possible, but we cannot be responsible for unanticipated delays by the postal or courier services. If for some reason we are unable to post your order then we will contact you as soon as possible to let you know.

We reserve the right to decline the fulfilment of order requests in cases where we are unable to obtain the ordered items from our suppliers. When you place an order the money is deducted from your credit or debit card as soon as your order goes through. If subsequently we are unable to fulfil all or part of the order, we will refund either part or all of the order, as appropriate, via your original payment method. If, for any reason we have to cancel an order, the appropriate credit will be issued back to the customer.

The internet is an unstable medium and we do not guarantee uninterrupted or error-free service; furthermore we accept no responsibility in respect of such interruptions or errors. We retain the right to cancel any order at any time.

Order Shipping & Delivery

We attempt to despatch most orders within 24hours of receipt. The majority of our orders are shipped within 3-5 working days via Royal Mail second class post, unless otherwise specified or requested. Although Royal Mail attempt next day delivery for first class post they do not guarantee this service.  If you require an item urgently you can select either ‘Special Delivery’ or ‘Courier Delivery’ at checkout.  Free postage applies only to UK orders that total over £25 and that are sent via Royal Mail second class post.

Order not received by Customer
Please note that in extreme circumstances it can take up to 15 working days for your order to arrive to you. If you have not received your order after 15 working days, please contact our Customer Services by phone on 0844 561 7871 or email customerservices@goodhealthnow.co.uk to inform us. We may ask you to contact your local Royal Mail Sorting Office in order to follow up on non-delivery of your item/s. If you still cannot locate your order, please let us know. This will result in us submitting a claim to Royal Mail. Once this claim has been settled we will either resend your order or refund you. Please note that Royal Mail can take up to 6 weeks to settle a claim.

If you fail to inform us that you have not received your order within 15 working days of the order date and your order status is shipped we regret we are unable to resend or refund this order.

If an item is returned to us due to a failed attempted delivery and not collected from the Post Office, you will be required to pay a charge for re-delivery. We will advise you if and when this occurs. We reserve the right to charge additional administration and postage fees as necessary.

We are not responsible for errors made by Royal Mail. When placing an order, you must enter the correct and full delivery address. We are not responsible for any lost packages which are incorrectly addressed due to customer error.

Pricing and Availability

We are not responsible for pricing errors and are unable to honour order requests where the pricing is incorrect.

Pricing and availability on the GoodHealthNow.co.uk website are subject to change at any time, without advance notice or any guarantee thereof.

Non-UK Buyers

We reserve the right to ship only to addresses and/or countries which appear safe and non-fraudulent and to decline order requests from any addresses and/or countries which we feel do not meet these criteria. The buyer is responsible for ensuring any order complies with local law including charges incurred as a result of import taxes for orders outside the UK. GoodHealthNow.co.uk is not responsible for any such costs.

Returning Goods

We are confident you will be delighted with your purchase. However, we understand that there are occasions when you need to return goods to us. The guidelines below are designed to help you return goods to us as speedily and easily as possible, however, please get in touch if you need further help.

Goods Damaged in Transit/On Arrival

If your goods were damaged in transit, we request that you report it to us as soon as possible and strictly within three working days of receipt of the goods.  In addition see below:

For goods shipped via our overnight courier services: If you have arranged next day delivery by courier and the goods are visibly damaged on arrival, it is IMPORTANT to refuse the delivery on the basis of visible damage and notify us as soon as possible. Once the damaged goods have been received back by us, we will issue a full refund to you via your original payment method. If, for any reason, we cannot issue a refund through your original payment method, we reserve the right to issue a refund via bank cheque, less 15% for administrative costs.

For goods shipped via Royal Mail, we regret we may not be able to honour refunds for damaged goods if we are not notified within three working days of your receipt of such goods.

Cancellations, Returns & Refunds

If you change your mind, you have the right to cancel your order within 7 days of receipt. If you wish to cancel your order:

Please inform us as soon as possible by telephone on 0844 561 7871 or online in order to obtain a Returns Number which you must use in all your communications with us.  To request a return online please do so by logging into your account and selecting the appropriate option.  Please complete all details required – the more detail you can give us about the reason for your return, the better able we will be to resolve the issue.  Once we receive your return request we will contact you with a Returns Number and instructions of what to do next.

Please return the goods via Royal Mail first or second class post to:

Returns Department, Good Health Now, 36 Tumblewood Road, Banstead, Surrey SM7 1DX

Refunds are only given on unwanted goods which are returned unopened and in their original, saleable condition.

We offer a discretionary refund on returned goods. Any returned goods must comply with the following conditions:

• The goods have not been in your possession for more than 7 days from receipt
• You have not opened shrink-wrapped or blister pack products or broken any manufacturers' or tamper evident seals
• You return the goods in a condition that would enable us to resell them as new

Please note:

1)     The cost of returning unwanted goods is the responsibility of and payable by the customer.

2)     The refund will be processed against the original method you used to pay for your goods.

3)     We will deduct a flat £5.00 administrative fee from the total amount refunded.

4)     If, for any reason, we cannot issue a refund through your original payment method, we reserve the right to issue a refund via bank cheque, less 25% for administrative costs.

Packing and Returning Goods

Please inform us as soon as possible by telephone on 0844 561 7871 or email (customerservices@goodhealthnow.co.uk) in order to obtain a Returns Number which you must use in all your communications with us.

It is your responsibility that all items returned to us are packed safely.  We may not be able to issue refunds for returned goods which were damaged in transit due to insufficient packaging. When returning items, please ensure you:

(a) write clearly the Returns Number you obtained from us on the outside of the parcel and

(b) obtain proof of posting, in the occasion that the goods go missing

Our goods returns address is:

Returns Department, Good Health Now Ltd., 36 Tumblewood Road, Banstead, SM7 1DX

Tel: +44 0 844 561 7871, Email: customerservices@goodhealthnow.co.uk

Unclaimed Goods
For your protection, there are cases when we may require your signature on delivery.

In cases where:

1)     Our Couriers or the Postal Services have not been able to obtain a signature when they first attempt to deliver your order, they will attempt to re-deliver the goods having issued a notification through your letterbox with contact details and instructions.

2)     Our Couriers or the Postal Services have not been able to post the goods through your letterbox when they first attempt to deliver your order, they will issue a notification through your letterbox with contact details and instructions.

3)     If after repeated attempts at delivery, the goods are not claimed, our Couriers or the Postal Services return the goods to us. In such cases we will always contact you by email and/or letter to inform you. If you do not respond to us with further instructions within fourteen working days, we reserve the right to issue a refund less 25% for carriage & administrative costs.

Next Day Delivery

If you wish guaranteed next day delivery, we are able to offer you this service if you order before 12 noon Monday-Thursday and you specifically request next day delivery. Outside these times, if you order next day delivery by Friday 12noon you get delivery next Monday. If you order any time after Friday 12noon up to Sunday midnight, you get delivery next Tuesday. These timings exclude Bank and national holidays, Christmas, New Year and Easter. Consignments are delivered between 9am and 530pm. We cannot quote precise delivery times unless you specifically request and pay for such a service. Saturday deliveries can be arranged at extra cost. Please email or call us for details.

Re-direction - please note

Shipping costs are quoted only for delivery to the shipping address stated on the original order. Once the goods are in transit, any re-direction to an alternative address is charged extra and has to be met by the buyer before any such redirection takes place. Re-direction charges can be expensive, up to 40% of your order value. Please email or telephone for further details.

Out of Stock Items
Any products that are out of stock at the time we receive your order will be despatched as soon as possible.  Fulfilling our out-of-stock items depends on how quickly our suppliers are able to provide us with the goods. We cannot be held responsible for delays in the delivery caused by our suppliers or any other third party or circumstances beyond our control.

Complaints

All complaints are handled as quickly as possible. When we receive a complaint about one or more items we will decide whether the item can be repaired, exchanged or whether the customer will be given a price reduction. We are responsible for any postal costs when we have supplied a product incorrectly.

Terms Of Business

Payment strictly with order. All prices are subject to change without notice. GodHealthNow.co.uk does not provide any warranties or guarantees. You must bear the risks associated with the use of the Internet. Prices are inclusive of VAT where applicable and they are quoted in GB sterling (£).

Selling on the Internet:
Under the applicable law relating to 'Selling on the net' we have 30 days to complete your order. Delivery will be made to the address specified by you on the completed order form. However, in practice, we despatch the vast majority of orders within 24 working hours of your placing the order. We use Royal Mail for general deliveries and Streetwise Couriers for overnight deliveries. We will use other postal delivery services as necessary. We endeavour to dispatch all orders within 3-5 working days (a working day is 09.00-17.30 UK time Monday to Friday excluding official holidays). The timing of arrival of your order will depend on the efficiency of the carriers concerned. Once an order is despatched, it is up to the particular carriers to deliver to the customer on time. In certain circumstances, e.g. a postal strike, it is possible that an order will be delayed. In case of non-delivery, Royal Mail will not open an investigation into a missing consignment until at least 15 working days have elapsed from date of posting. Therefore, we shall not be able to issue a refund for the missing order until Royal Mail inform us of the outcome of their investigations. This may take up to 6 weeks.

Health & Safety: We rely on our suppliers to label their packaging correctly. We are not responsible for any damages arising from incorrect labelling.

Tax Information: Value Added Tax (VAT) is charged in accordance with UK Tax regulations. Where VAT is applicable it is charged at the rate of 17.5% which is included in the price displayed on the website.

We are VAT registered.  Registration number: 989 2475 52.

Legal Information: goodhealthnow.co.uk is owned and operated by Good Health Now Ltd., a private limited company registered in England and Wales.

Registered office:

1st Floor Curzon House, 24 High Street, Banstead, Surrey, SM7 2LJ

Contact Details: Tel: +44 0 844 561 7871, Email: info@goodhealthnow.co.uk

Company Registration Number: 7030570

Privacy Policy:

Security and Privacy

GoodHealthNow.co.uk is fully secure and credit card details are not held on any of our databases.

We respect your privacy as a visitor to this website. Therefore, any information that is collected in respect to the origination of visitors to this site, e.g. IP address, country of origin and ISP (Internet Service Provider) is used to improve the experience of visitors to this website. This information is never shared with other organizations for commercial purposes. Your email address will not be disclosed to third parties. We may use your email address to inform you of relevant offers and services. If you do not wish us to do so, please get in touch.